McDonald’s denies discriminating against jobseekers

McDonald’s denies discriminating against jobseekers
23rd Jul 2015
McDonald’s has disputed claims that requiring candidates for customer service roles to have ‘eye contact’ skills is intended to keep people on the autistic spectrum from applying. Reports the recruiter. The advert for a Crew Member published in the Mercury Press & Media states: “Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must.” The Daily Mail reported earlier this week that candidate Robert Wallace, who has Asperger’s Syndrome, a form of autism, was put off applying for the job when he saw applicants must have the specific attribute of eye contact. People who have the condition can have trouble making eye contact in stressful situations, such as job interviews. However, a spokesperson for McDonald’s told Recruiter the ad only listed eye contact as an example of effective communication skills. “Our employees are expected to have excellent soft skills such as communication, teamwork and time- and self-management but we pride ourselves on the opportunities we give every employee to grow and develop these skills while they are with us,” she said. The spokesperson expressed regret Wallace was not pursuing his application, adding McDonald’s is an inclusive employer that works closely with organisations such as mental health charity Mencap and disabled working staffing specialist Remploy to ensure its recruitment process is adaptable and inclusive for all. -
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